Terms & Conditions

GENERAL INTRODUCTION

The easiest and most convenient way to purchase the products is through our secure website. If you do not wish to order on the web site, you may also order by e-mail or phone. Each product has a description and a picture. The navigation of this site is straight-forward. However, if you want to go back to the previous page use your browsers “Back” button or the “Home” Button.

MAKING A PURCHASE

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on ‘Complete secure order’ and you will be asked for a few details that we need to be able to complete the order. The order is then sent through a secure server. A confirmation mail will automatically be issued (products, quantities and cost). For any questions regarding your purchase please use the following e-mail address: info@4youwedesign.com

PAYMENT

Payment can be made by:
– PayPal
– Credit Card
– Transfer to our Bank Account

DELIVERY/SHIPPING COST

We are based in Spain and accept orders within Europe (for an order from another countries please contact us)

Delivery

Spain and Baleares  2-4 working days (Canary Island, Ceuta, Melilla can vary)
Rest of Europe 4-7 working days

Cost of shipping

Spain and Baleares 5,20€
Rest of Europe 12,60€
* For the orders of our lollipops for a special event we advise you to order close to the date that you need them (7 to 10 days) to keep them as fresh as possible. We can always book your order to ensure that you will have your goods in time. To book it you can send us an email.

DELIVERY SCHEDULE

You will normally have your order within 3 – 5 business days.

TAX CHARGES

VAT at 21% is charged on all product and accessories.

CREDIT CARD SECURITY

The Irish Tea Company does not process your payment directly, we get PayPal to process the financial transaction for us. This ensures your payment is handled in a safe professional manner. The Irish Tea Company have at no stage access to your credit card details. Please check www.paypal.com for further details.

GUARANTEE

We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee.

RECEIVING YOUR ORDER

On receipt of your order please check the packaging and contents carefully. Please keep any original packaging that the products are supplied in, in case you need to return the product. If you have any problems with your delivery or goods you must notify us within 7 working days of receiving your order.

RETURNS POLICY

On receipt of your order please check the packaging and contents carefully. Please keep any original packaging that the products are supplied in, in case you need to return the product. If you have any problems with your delivery or goods you must notify us within 14 working days of receiving your order. We are open to any refund in the case that our product have a damage or the product doesn´t cover your expectation (this rule doesn´t count for lollipops or personalised orders). Lollipops have a special politic of refund because this product may deteriorate or expire rapidly so we don´t make any refund and in any case in the personalized designs except for damage.

TROUBLESHOOTING

You must allow cookies to buy online. If this function is disabled in your browser we are not able to gather the necessary information about your online shopping. In this case you can order by e-mail (info@4youwedesign.com). Should you encounter problems with the website itself (bugs, invalid links or just strange behavior) please mail to info@4youwedesign.com. Please always state your problem, your Internet browser and the operating system.

FOOD INFORMATION

Primary ingredients: isomalt
Rest of ingredients that can be used in different lollipops: artificial flavouring, vegetable oil, artificial colouring, icing sheet (Starch E1422, 1412, maltodextrin, glycerin, sugar, stabilizers E460i, E414, dextrose, emulsifiers E435, E491, E471, E171 food color, flavors, preservative, sucralose, citric acid), edible ink (yellow colour: water E422, E1520, E330, E122, E102; blue: water, E422, E1520, E330, E133; magenta (water, E422, E1520, E330, E122 ; black (water, E422, E1520, E151, E110, E104), crystal sugar (sugar, coloring E-120 E-131), bright nonpareils (sugar, wheat starch, glucose syrup, coloring: E101, E171, E172, coating agent: E904), sugar stars (sugar, rice flour, peanut oil hardened, potato starch, colorings: E100, E171, E172;  E555, coverage: shellac and aroma), edible glitter (gum arabic (E414), coloring (E174), preservative (E202)).

FOOD ALLERGY AND INTOLERANCE INFORMATION.

Our products can contain: Peanuts and products thereof, Soybeans and products thereof, nuts and products thereof.